Transportation Skills & Knowledge Gaps for Transportation Security Screeners
Transportation Security Screeners
Very Low
Transportation Skills & Knowledge Gaps for Baggage Porters and Bellhops
Baggage Porters and Bellhops
Medium
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
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Customer and Personal Service Skills & Knowledge Gaps for Transportation Security Screeners
Transportation Security Screeners
Medium
Customer and Personal Service Skills & Knowledge Gaps for Baggage Porters and Bellhops
Baggage Porters and Bellhops
High
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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